SMART SIP

Sector Map: Knowledge, Skills and Competences

Sector map of OCCUPATIONS and SKILLS

Operate call distribution system

Skill

Description

Apply assigning methods (mostly used in call centres) to provide clients with the best possible service by connecting them with the most suitable agent.

Classification

Skills → Working with machinery and specialised equipment → Using precision instrumentation and equipment → Operating communications equipment

Essential for

Telecommunications technician

Optional for

No related items available.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

Project Number:
101104680-HABITABLE-ERASMUS-EDU-2022-PEX-COVE