SMART SIP

Sector Map: Knowledge, Skills and Competences

Sector map of OCCUPATIONS and SKILLS

Apply conflict management

Skill

Description

Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.

Classification

Transversal skills and competences → Social and communication skills and competences → Communicating

Skills → Communication, collaboration and creativity → Negotiating → Mediating and resolving disputes

Essential for

Project manager

Optional for

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

Project Number:
101104680-HABITABLE-ERASMUS-EDU-2022-PEX-COVE