SMART SIP

Sector Map: Knowledge, Skills and Competences

Sector map of OCCUPATIONS and SKILLS

Identify customer's needs

Skill

Description

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Classification

Skills → Communication, collaboration and creativity → Obtaining information verbally → Engaging with others to identify needs

Skills → Communication, collaboration and creativity → Obtaining information verbally → Listening and asking questions

Transversal skills and competences → Self-management skills and competences → Demonstrating willingness to learn

Essential for

Optional for

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

Project Number:
101104680-HABITABLE-ERASMUS-EDU-2022-PEX-COVE