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Bank of Good Practices in Social Inclusion through WBL
Jobcoaching
Overview
Job coaching offers people with disabilities and young people in difficult circumstances individual support in the workplace. It promotes their technical, communication and social skills. In addition to vocational training, job coaches also help people to get to and from work. The aim is sustainable inclusion in the workplace. The initiative is aimed at people with a disability of at least 30%, young people between the ages of 14 and 25 and adults up to retirement age.
Employees with disabilities are also individually trained by external supervisors within the company, thus relieving the burden on in-house staff. The new employee is introduced to the company structure and culture and contact is established with colleagues.
Associations, networks, institutes, ... throughout Austria are involved.
Employees with disabilities are also individually trained by external supervisors within the company, thus relieving the burden on in-house staff. The new employee is introduced to the company structure and culture and contact is established with colleagues.
Associations, networks, institutes, ... throughout Austria are involved.
Objectives
The main aim of the initiative is to help people with disabilities and young people who need support in their professional lives. By helping with the training of new employees, job retention measures and getting to and from work, the company's employees are relieved and those in need of assistance are relieved of the burden of everyday working life.
Before job coaching begins, processes and requirements at the specific workplace are clarified in consultation with the employer. The employees are trained in the tasks by the job coaching at the workplace and instructed in the specific activities. The duration of the training is agreed individually with the company and can last up to 6 months. This also applies to existing employment relationships where an improvement in performance or retraining is required. The job coaching also provide support in the event of other difficulties or uncertainties.
Before job coaching begins, processes and requirements at the specific workplace are clarified in consultation with the employer. The employees are trained in the tasks by the job coaching at the workplace and instructed in the specific activities. The duration of the training is agreed individually with the company and can last up to 6 months. This also applies to existing employment relationships where an improvement in performance or retraining is required. The job coaching also provide support in the event of other difficulties or uncertainties.
Implementation
In Austria, the first vocational integration projects were initiated at the end of the 1980s.
Job coaching in Austria originally emerged from work assistance, which was first promoted in 1992 with two pilot projects. In some regions in the 1990s, work assistants offered direct support in the workplace in addition to obtaining and securing employment, as is now provided by job coaching.
The first independent job coaching projects were funded in 2001, while in some federal states job coaching remained part of the work assistance projects until the mid-2000s.
The implementation of job coaching projects was initially regulated differently in the individual con-tracts throughout Austria. On January 1, 2009, a uniform nationwide job coaching implementation guideline issued by the Federal Ministry of Social Affairs and Consumer Protection came into force for the first time.
Job coaching is now part of the Network for Occupational Assistance (NEBA) and is offered nation-wide.
Job coaching has been established as a particularly intensive vocational assistance measure.
Job coaching in Austria originally emerged from work assistance, which was first promoted in 1992 with two pilot projects. In some regions in the 1990s, work assistants offered direct support in the workplace in addition to obtaining and securing employment, as is now provided by job coaching.
The first independent job coaching projects were funded in 2001, while in some federal states job coaching remained part of the work assistance projects until the mid-2000s.
The implementation of job coaching projects was initially regulated differently in the individual con-tracts throughout Austria. On January 1, 2009, a uniform nationwide job coaching implementation guideline issued by the Federal Ministry of Social Affairs and Consumer Protection came into force for the first time.
Job coaching is now part of the Network for Occupational Assistance (NEBA) and is offered nation-wide.
Job coaching has been established as a particularly intensive vocational assistance measure.
Innovative features
Mentoring programs for marginalized groups, Includes mentorship and support networks
Success stories
S.: Employed as an IT administrator in a school, visually impaired, disagreements with the head of the institution during enrolment due to lack of independence and inaccurate work. Head contacted job coaching, one-to-one discussions, main problem was overlooking priorities. Support for S. during training in structuring work processes, joint development of checklists, gaining confidence and better communication with employees, successful inclusion
V.: 15 years old, learning disability, clear vision of future through youth coaching. Career aspirations difficult, therefore reorientation, no apprenticeship available in first job, dwindling motivation. New job through job coaching, found dream job, accepted apprenticeship after just a few days, started extended apprenticeship.
V.: 15 years old, learning disability, clear vision of future through youth coaching. Career aspirations difficult, therefore reorientation, no apprenticeship available in first job, dwindling motivation. New job through job coaching, found dream job, accepted apprenticeship after just a few days, started extended apprenticeship.
Measured outcomes
Job retention
• 93% of respondents were able to keep their job with the help of job coaching.
• 73% strongly agree. 23% tend to agree that they are doing better professionally after job coaching.
Job testing:
• 70% strongly agree, 24% tend to agree that they have a better idea of the job after the coaching.
• 88% strongly agree, 11% somewhat agree that the cooperation with the coaching was good
Mobility training:
• 76% strongly agree, 16% somewhat agree that they achieved the agreed goals.
• 93% of respondents were able to keep their job with the help of job coaching.
• 73% strongly agree. 23% tend to agree that they are doing better professionally after job coaching.
Job testing:
• 70% strongly agree, 24% tend to agree that they have a better idea of the job after the coaching.
• 88% strongly agree, 11% somewhat agree that the cooperation with the coaching was good
Mobility training:
• 76% strongly agree, 16% somewhat agree that they achieved the agreed goals.
- CountryAustria
- SectorAll sectors
- Target groupPeople at risk of poverty or social exclusion People with disabilities
Leading organisation
A programme in a wider network for vocational assistance (“NEBA”) funded by the Ministry of Social Affairs (BMSGPK) and the Ministry of Labour and Economy (BMAW) and implemented by the Social Ministry Service (SMS)
Date
2001, ongoing
Key stakeholders
• NGOs and social organizations
Number of beneficiaries
2016: 1208 participants
2017: ~1400 participants
2018: ~1600 participants
2019: ~1700 participants
2020: ~1700 participants
2021: 1.933 participantss
2022: ~2350 participants
2023: 2694 participants
2024: 2942 participants
2017: ~1400 participants
2018: ~1600 participants
2019: ~1700 participants
2020: ~1700 participants
2021: 1.933 participantss
2022: ~2350 participants
2023: 2694 participants
2024: 2942 participants
